Support Request

  • Remember, the more descriptive you are the quicker we can help you! Please make sure and tell us the video you are having trouble with, even paste the URL into the answer field. Thanks!
  • Or if you want to just want to tell us how great we are, this is a great place to put that information!

Are you feeling like me might just have our wires crossed up somewhere?

internet mess

Well, we hope not, but sometimes it does happen, so if something is all crossed up, let us know and we’ll get it fixed straight away!

We are here to help you, it’s very important to us that all our customers have a great experience with our services and products. As you know most of our “stuff” is delivered over the internet, and the internet can be a little odd and problematic at times. So, with that in mind, before filling out a support ticket please try a couple things for us:

  • If you are experiencing technical difficulties with this website, please restart your computer and clear your browsing history before contacting us since those actions typically resolve most problems.
  • If you’re on a mobile device, make sure you have done ALL your updates to the OS, and software. Also, we recommend using Chrome browser, so if you’re using something other than Chrome, you may want to try that. Chrome is FAST, FREE, and FANTASTIC! 😉
  • If you are experiencing slowness on multiple sites or browsers, you need to contact your internet company about your connectivity.
  • If Fit2B is “acting up” beyond those things, we definitely want to know about it, so please fill out the form below if you’ve tried all those things.

Please include your account username and email in the form.

We are normally able to respond and solve issues within 1 business day. Meanwhile, we apologize that you’re having difficulty, and we will do our best to get you sorted out. Thanks for taking time to write!